Welcome to Relicor LLC. Our commitment to quality extends beyond our products to ensure a seamless shipping experience for our valued customers. This policy outlines our shipping procedures for medical chairs and related equipment, especially those with a 3-month lead time due to import processes.
Import and Lead Time
Our medical chairs are sourced globally to provide the best quality and variety.
Due to international sourcing and regulatory compliance, some chairs may take up to 3 months to import.
We appreciate your patience during this process, and we assure you that the wait is worthwhile for top-notch products.
Shipping Options
Standard Shipping:
Standard shipping applies to all orders.
Once the chairs arrive at our U.S. warehouse, they will be shipped to your designated address.
Estimated delivery times vary based on the specific chair model and availability.
White Glove Delivery:
For an enhanced experience, we offer White Glove Delivery for medical chairs.
Our professional team will:
Unpack the chair.
Assemble it according to manufacturer guidelines.
Place it in your desired location.
Remove all packaging materials.
White Glove Delivery generally adds 5-7 business days to the total delivery time.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and shipping method.
You will see the shipping cost on the quote before finalizing your order.
International Shipping
For international customers, please note that additional customs duties, taxes, and fees may apply.
We recommend consulting with a customs broker or local authorities to understand any import requirements specific to your country.
Tracking and Notifications
Once your order ships, you will receive a confirmation email with tracking information.
You can track your shipment’s progress online.
Damaged or Lost Shipments
If your chair arrives damaged, please notify us within 48 hours of delivery.
For lost shipments, we will work with the carrier to resolve the issue promptly.
Returns and Refunds
Refer to our separate Returns and Refunds Policy for details on returning chairs.
Chairs imported with a 3-month lead time are also subject to this policy.
Contact Us
If you have any questions about our shipping policy or need assistance, please contact our customer service team at KCornelio@relicorusa.com
